Calendula Acne & Scar Remover

Return and Refund Policy ======================== Last updated: February 12, 2021 Thank you for shopping at The Serene Essentials . If, for any reason, you are not completely satisfied with a purchase we invite you to review our policy on refunds and returns. The following terms are applicable for any products that you purchased with us. ============================== YOUR ORDER CANCELLATION RIGHTS You are entitled to cancel your order within 30 days if you have contacted the CEO & owner of The Serene Essentials in that time. The deadline for cancelling an order is 30 days from the date on which you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered. You can inform us of your decision by: By email: [email protected] By visiting this page on our website: thesereneessentials.store/contact We will reimburse you no later than 14 days from the day on which we receive the returned goods. We will use the same means of payment as You used for the order, and you will not incur any fees for such reimbursement. ====================== CONDITIONS FOR RETURNS In order for the items to be eligible for a return, please make sure that: The goods were purchased in the last 30 days The goods are in the original packaging If you have ordered any skin products, candles or clothes/accessories the items must not be used or opened. (DUE TO COVID) The following items cannot be returned: The supply of goods made to your specifications or clearly personalized. The supply of goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over. The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery. (DUE TO COVID) We reserve the right to refuse returns of any items. Only regular priced goods may be refunded. Unfortunately, goods/items on sale cannot be refunded. This exclusion may not apply to you if it is not permitted by applicable law. =============== RETURNING ITEMS You are responsible for the cost and risk of returning the goods to us. You can send the goods at the following address: 3741 E Lee St Unit 1102 Tucson, AZ 85716 USA We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery! ========== GIFTS If the goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you. If the goods weren’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, we will send the refund to the gift giver. ========== INCORRECT SHIPPING ADDRESS We can amend or fix your shipping address if incorrect, unless your item has already been shipped. Please double check your address is correct as I cannot resend or refund after the item is shipped. ========== CONTACT US If you have any questions about our Returns and Refunds Policy, please contact us: By email: [email protected] By visiting this page on our website: thesereneessentials.store/contact