Shipping Countries: United States (US)
Ready to ship in 1-2 business days
DISCREET PACKAGING My Personal Collection: Adult Toys & Novelties is a strong advocate for personal privacy, and we do whatever it takes to preserve yours. We pack your order in nondescript envelopes and boxes, just like your everyday mail or packages. The only identifying marks are your mailing address and ours. The name “My Personal Collection” does not appear anywhere on the outside of your package. DOMESTIC SHIPPING INFORMATION In most cases orders are processed to be shipped on the same day if the order is placed before 2:45pm (ET). You can determine your actual delivery time with the destination zip code during the checkout process. Standard Shipping Delivered in the eastern United States in 5-8 business days. Delivered in the western United States, Alaska, Hawaii, or US Territories in 10-14 business days. These orders are delivered by the United States Postal Service. Standard shipping can be used for any destination including PO/APO/FPO addresses. Expedited Delivered in the western United States within 3-5 business days. Place your order before 2:45pm (ET) Monday through Friday, and we will process your order that same day. These orders are delivered by the United States Postal Service.
We understand that returns are sometimes necessary for a wide variety of reasons. As part of our ongoing mission to provide the best customer service possible, My Personal Collection is proud to be one of the few adult retailers that accepts customer returns. Under our 100% Customer Satisfaction Guarantee, you can return any item on the site for any reason whatsoever during the first 90 days of ownership. Our customer service representatives will work with you to come up with the best solution for your situation by: replacing the original item, substituting a similar item in its place or refunding your money. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at [email protected] If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at [email protected] Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards. Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.