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Thank you for visiting and shopping with Flossy Focus. The following are the terms and conditions that constitute our Shipping Policy. - International Shipping Policy We currently do not ship outside the U.S.. - Domestic Shipping Policy Shipment processing time All orders are processed within 3-5 days. Orders are not shipped or delivered on Sundays or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. - Shipment Confirmation & Order Tracking You will receive a "Order Processing" email once your order is being processed & packed. When your order has been shipped out you will receive an email containing your tracking number(s). The tracking number will be active within 24 hours. When the carrier has confirmed your package has been delivered your order will be completed. Our Refund Policy provides detailed information about options and procedures for returning your order.
Our Return and Refund Policy was last updated March 30, 2022. If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns below. The following terms are applicable for any products that You purchased with Us. Interpretation and Definitions - Interpretation The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural. Definitions For the purposes of this Return and Refund Policy: ● “Company” (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Flossy Focus LLC ● “Goods” refers to the items offered for sale on the Service. ● “Orders” means a request by You to purchase Goods from Us. ● “Service” refers to the Website. ● “Website” refers to Flossy Focus, accessible from www.miiriya.com/store/flossy-focus/ ● “You” means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable. Your Order Cancellation Rights You are entitled to cancel Your Order within 3 days without giving any reason for doing so. The deadline for cancelling an Order is 3 days from the date on which You purchased the Goods. In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by: ● By visiting this page on our website: miiriya.com/store/flossy-focus/ ● By sending us an email: [email protected]. Conditions for Returns In order for the Goods to be eligible for a return, please make sure that: ● The Goods were purchased in the last 14 days ● The Goods are in the original packaging ● The supply of Goods which according to their nature are suitable to be returned, deteriorate rapidly or where the date of expiry is over. ● The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items. We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion. Returning Goods You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address: Flossy Focus 16001 Liberty Street San Leandro, CA 94578, We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and/or trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery. Contact Us If you have any questions about our Returns and Refunds Policy, please contact us: ● By visiting this page on our website: miiriya.com/store/flossy-focus/ ● By sending us an email: [email protected].